At Keoxs.com, we are committed to providing exceptional service and ensuring our clients are satisfied with their e-commerce expansion journey. We understand that sometimes things may not go as planned, and we want to address your concerns effectively. Please read our refund policy carefully.
Eligibility for Refunds
- Initial Consultation and Assessment:
- If you are not satisfied with our initial consultation and business audit, you may request a full refund within 7 days of the consultation date. This refund applies only if no further services have been rendered.
- Service Deliverables:
- For services including website creation, social media setup, and content creation, refunds will be considered if you are not satisfied with the deliverables and if substantial progress or completion of these services has not yet occurred.
- Requests for refunds must be made within 14 days of receiving the initial deliverables.
- PPC Management and Ongoing Services:
- For ongoing services such as PPC management, refunds for unused portions of the service will be considered on a prorated basis. Requests must be made within 30 days of the start of the service period.
Process for Requesting Refunds
To request a refund, please follow these steps:
- Contact Us:
- Email us at contact [@] sellers-launchpad.com with the subject line “Refund Request.”
- Include your full name, contact information, and the reason for your refund request.
- Review and Response:
- Our team will review your request and respond within 5 business days. We may ask for additional information or clarification to process your request.
- Refund Approval:
- If your refund request is approved, we will process the refund within 10 business days. Refunds will be issued using the same method of payment used for the original transaction.
Non-Refundable Services
- Completed Services:
- Services that have been fully completed and delivered are non-refundable.
- Partial Completion:
- If a service is partially completed, refunds will be considered based on the work completed and the remaining scope of work.
- Third-Party Fees:
- Any third-party fees incurred on behalf of the client (e.g., software subscriptions, advertising costs) are non-refundable.
Satisfaction Guarantee
We strive to ensure our clients are fully satisfied with our services. If you have any concerns or issues, please reach out to us at contact [@] sellers-launchpad.com. We are committed to working with you to resolve any problems and ensure your success with Keoxs.com. Thank you for choosing Keoxs.com. Your satisfaction is our priority.